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CimFAX Fax Server Troubleshooting Guide

Server not found when local login
CimFAX not on your local network (on Windows)
  1. 1. If the server is correctly connected and its lights of LINE, POWER, LAN and READY are lit up, but you could not login to it, please find the network icon on the lower right corner.
  2. 2. Right click the network icon. Choose “Open Network and Sharing Center”.
  3. 3. Click “Local Area Connection”.
  4. 4. Click “Details" on the “Ethernet Status” screen.
  5. 5. Here you can see the IP information of your computer. Write down the IP address, Subnet mask, default gateway and DNS server.
  6. 6. Go back to the Ethernet Status screen and then click “Properties”.
  7. 7. Check and double click "Internet Protocol Version 4".
  8. 8. Click “Use the following IP address” and “Use the following DNS server addresses” and type in the IP information you wrote down in Step 6. Then click “Advanced”.
  9. 9. Click “Add” in the Advanced TCP/IP Settings screen.
  10. 10. Type in “192.168.1.3” in the field of IP address and “255.255.255.0” in the field of subnet mask, and then click “Add”.
  11. 11. Click “OK”.
  12. 12. Now you can login to the server with the default IP address.
  13. 13. To enable all the computers to login to the server, you need to modify the IP address of CimFAX server. Click “Server” on the menu bar of CimFAX client software, and then “Network Settings”.
  14. 14. Please note that the former three parts of the server’s IP address have to be the same as that of your computer. For instance, if your computer IP address is 192.168.0.3, the server's IP address you are going to set shall be 192.168.0.X. X could be any number between 4 and 255. But in case of IP conflicts, we suggest you to choose a number between 200 and 255. We take the example of 192.168.0.200 in the screen shot below. The Subnet mask, default gateway and DNS server are the same as those of your computer. Type in those you have wrote down in Step 6. Click “Apply” after you fill in all the information in the fields.
  15. 15. When Network Settings configuration completed, you can login to the server with the new IP address.
  16. 16. After all these steps finished, go back to your computer’s “Open network and sharing center”> Local area connection> Properties> IPv4, change the IP settings of your computer back to “Obtain an IP address automatically” and “Obtain DNS address automatically”.
  17. Download Instructions for Server Not Found (Computer and CimFAX Not on the Same Network).pdf
IP conflict (on Windows)
  1. 1. If the server is correctly connected and its lights of LINE, POWER, LAN and READY are lit up, but you could not login to it, please find the network icon on the lower right corner.
  2. 2. Right click the network icon. Choose “Open Network and Sharing Center”.
  3. 3. Click “Local Area Connection”
  4. 4. Click “Details" on the “Ethernet Status” screen.
  5. 5. Here you can see the IP information of your computer. If it is 192.168.1.X, then it is very probable that there's another device's assgined IP address of 192.168.1.2, which conflicts with CimFAX's. In this case, you need to write down your computer's IP address, Subnet mask, Default gateway and DNS server.
  6. 6. Go back to the Ethernet Status screen and then click “Properties”.
  7. 7. Check and double click "Internet Protocol Version 4".
  8. 8. Click “Use the following IP address” and “Use the following DNS server addresses” and type in the IP information you wrote down in Step 6. Then click "OK".
  9. 9. Hook CimFAX straight up to your computer with an Ethernet cable
  10. 10. Now you will be able to log into CimFAX.
  11. 11. Click “Server” on the menu bar of CimFAX client software, and then “Network Settings”.
  12. 12. Change CimFAX's IP address to one that is available to use. To make sure of that, type Command Prompt on your Windows search bar, then type in "ping IP address". If there's no reply, then the IP address is available.
  13. 13. Type in the IP address. Then Subnet mask, default gateway and DNS server which are the same as those of your computer. Click “Apply” after you fill in all the information in the fields.
  14. 14. Notice the status on the bottom of CimFAX client. If it says "Connected", then CimFAX IP address has been successfully changed and you are able to log into it from local devices.
  15. 15. Last step: go to your computer’s “Open network and sharing center”> Local area connection> Properties> IPv4, change the IP settings of your computer back to “Obtain an IP address automatically” and “Obtain DNS address automatically”.
CimFAX not on your local network/IP conflict (on Mac)
  1. 1. Find "Network" on your Mac computer.
  2. 2. Click "Advanced".
  3. 3. Click "TCP/IP".
  4. 4. Select "Manually" in "Configure IPv4" drop-down menu.
  5. 5. Change the IP address to 192.168.1.x. X could be any value between 0 and 255.
  6. 6. Click "OK">"Apply".
  7. 7. Now you are able to log into CimFAX. Choose "Device">"Network settings".
  8. 8. Change CimFAX's IP address to be on your local network".
  9. 9. Go back to computer "Network". Switch back to "Using DHCP".
Configured fax to email settings, but get no email from CimFAX.
  1. 1. Login as admin. Click “Server”>“Network settings”. Check if the internet status is connected.
  2. 2. If yes, go to “Options”>“Fax to email setup”, check if the SMTP server address, Encrypt link and port are right.
  3. 3. Gmail does not work. We suggest you register an outlook email. Outlook SMTP address is: smtp-mail.outlook.com. Encrypt link: TLS. Port: 587.
  4. 4. If you are using outlook email, but still couldn't get any fax in your email. Please login your outlook email on your computer to complete an authentication. Then see if you can get fax in your email.
Contents in Fax to Email are in Chinese?
  1. 1. Download the update packages: Update packages.rar
  2. 2. Go to “Server>Advanced variables”. Add the following parameters:
  3. [USEROPTIONS]
  4. TextLanguage=eng
  5. VoiceLanguage=eng
  6. 3. Go to “Server”> “System upgrade”. Decompress the .RAR files you downloaded and then choose the .img files one by one and hit “Start upgrade”.
  7. 4. Wait the server to reboot. After all these, everything will be in English.
Server not found when remote login
  1. 1. Login as admin. Click “Server”>“Network settings”. Check if the internet status is connected.
  2. 2. If not, change the subnet mask, default gateway, and DNS to the same as those of your computer. (Your computer has to be connected to the internet, in this case)
  3. 3. Log into your router and get into the setting/configuration page.
  4. 4. Find port forwarding, add port starting at 3001, ending at 3008. Click Add. (how to configure port forwarding could be found on the support page of your router's website).
  5. 5. Go to CimFAX client. Click “Help”>“Server Information”. Write down the serial number.
  6. 6. Click “Server”>“User Accounts”. Check on the option of “Remote Access” for the user who need to use this feature (Note: admin does not have the permission of remote access).
  7. 7. Click “File”>“Switch user” and then the button beside the IP address field. Choose “Find remote”, type in the serial number you wrote down in step 5. Click “Find”.
  8. 8. Message “Find remote server, IP: xxx.xxx.xxx.xxx” will appear.
  9. 9. Login with this IP address next time when you/other users are working remotely.
Can't import contacts
  • 1. Create a new excel. Add three columns or more, name them Name, Company, Fax number, etc. Type information in these cells.
  • 2. Save the file as .xls.
  • 3. Open CimFAX, click “Options”>“Contacts”>“Import” in the upper left corner of the window. Choose display name for each column and then it is done.
    Can't auto save fax to shared folder
  • 1. Create a shared folder, add Everyone permission and permission of full control, read and change.
  • 2. Right click the folder, choose Properties and click “Sharing”. Copy the network path of it.
  • 3. Close the window and open the shared folder. Create a folder named admin, or name of your user account.
  • 4. Open CimFAX, click “Options”>“Automatic Export”. Check on the option of “Save as general file format” and paste the network path you copied in step 2.
  • 5. Click “Apply”. Then it's done.
    Server beeps every 3 seconds
  • 1. Check if the two ends of the phone line are plugged in well.
  • 2. Check if there's another fax machine or telephone connected to this phone line. If yes, please wire another phone line for CimFAX.
    Failed to install CimFAX Virtual Printer?
    1. 1. Download illustrated instructions: Install CimFAX Virtual Printer.pdf
    2. 2. Download CimFAX Virtual Printer Package: CFX_PRINTER.rar
    How to update server software?
    1. 1. Download Server Update Package
    2. 2. Log in to CimFAX as admin.
    3. 3. Go to "Server">"System Upgrade". Browse and select the file SwUpdate_5048.img
    4. 4. Click "Start Upgrade".
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